FREQUENTLY ASKED QUESTIONS
About our services
What is second home management?
Second home management is a personalized service that helps homeowners care for and maintain their property when they aren't there. Services may include routine home checks, coordinating maintenance and repairs, preparing the home for your arrival, managing vendors, and addressing unexpected issues.
What areas do you serve?
We serve Southwest Montana, providing personalized second home management throughout the region. Our current clients are located in Bozeman, Big Sky, Bridger Canyon, Emigrant, West Yellowstone, Ennis, and more. If your home is in a nearby community, we invite you to reach out to see how we can help.
What services are included in second home management?
Our services are tailored to each home and homeowner. Depending on your needs, services may include property inspections, maintenance coordination, vendor access, arrival and departure preparation, vehicle coordination, and other personalized concierge services.
Do you offer customized service plans?
Absolutely. Every home and homeowner is different. We work with you to understand your property, your priorities, and how often you use your home so we can create a management plan that fits your needs.
Do you provide housekeeping or cleaning services?
We can help coordinate cleaning services and other home preparations as needed, so your home is ready to enjoy when you arrive.
Home checks and maintenance
What do you look for during a home check?
Home checks may include looking for signs of water leaks, checking doors and windows, observing heating and cooling conditions, looking for visible signs of damage, and noting any unusual conditions that may need attention. The specific checklist is customized to your property.
What happens if you discover a problem at my home?
We'll notify you promptly, assess the situation within the scope of our services, and help coordinate the appropriate next steps. If repairs or professional services are needed, we'll communicate with you about the recommended solution and any applicable costs.
Can you coordinate repairs and routine maintenance?
Yes. We can help coordinate trusted local service providers for maintenance, repairs, seasonal services, and other property needs. Our goal is to make homeownership easier, even when you're hundreds or thousands of miles away.
Do you have vendors you work with?
We can help coordinate local professionals for a variety of home services. If you already have preferred contractors or service providers, we can work with them when appropriate.
Can you help prepare my home for Montana winters?
Yes. Seasonal preparation can be especially important in Montana. Depending on your property's needs, we can help coordinate winterization, heating system service, snow removal, plumbing precautions, and other seasonal maintenance.
Arrivals, departures, and concierge services
Can you prepare my home before I arrive?
Yes. We can coordinate agreed-upon arrival preparations so your home is ready when you walk through the door. Depending on your service plan, this may include checking the home's condition, adjusting the temperature, coordinating cleaning, and arranging other requested services.
Can you take care of my home after I leave?
Yes. We can coordinate departure services based on your preferences, such as securing the property, checking that systems are set appropriately, arranging cleaning, and addressing any requested follow-up items.
Can you help with my vehicle while I'm away?
Vehicle-related services may be available depending on your needs. This can include coordinating vehicle care, access, or transportation arrangements.
Can you handle special requests?
We understand that second-home ownership often comes with unique needs. We'll do our best to accommodate reasonable requests and can discuss what's possible when creating your management plan.
Communication, access, and security
How will I know what's happening at my home?
We communicate with you according to your preferences and service plan. If we identify a concern, need your approval, or have an update to share, we'll reach out using your preferred communication method.
How do you handle keys and access to my property?
We establish an agreed-upon process for securely managing keys, access codes, and vendor entry. Access is handled according to your instructions and our established procedures.
What happens if there's an emergency at my home?
If we discover an urgent issue, we'll follow the agreed-upon emergency procedures, contact you as appropriate, and help coordinate the necessary response. We will also establish how to handle urgent situations when you cannot be reached immediately.
Are you available on weekends?
Availability depends on the service and the urgency of the request. We can explain our regular service hours, weekend availability, and procedures for urgent situations when we discuss your management plan.
Pricing and getting started
How much does second home management cost?
Pricing depends on the size and complexity of your property and the services you need. We can discuss your priorities and provide a proposal tailored to your home.
Is there a monthly management fee?
Your proposal will outline the recurring fee, the services included, and any additional charges that may apply.
Are repairs and vendor services included in the management fee?
Third-party services, materials, and repairs are generally separate from the management fee. We will explain how additional expenses are handled before services begin.
Do I need to sign a long-term contract?
No. We believe the best relationships are built on trust, service, and a good fit. While our management agreement outlines the terms of our working relationship, you are not locked into a specific long-term commitment. If at any point you feel our services are no longer the right fit for your needs, you may terminate the agreement at your discretion.
How do I get started?
Getting started is simple. We'll learn about your property, how often you use it, and what kind of support you're looking for. From there, we'll put together a management plan, finalize our agreement, and get started. Our goal is to make owning a second home easier and give you peace of mind knowing your property is in good hands.